Terms of Service — Svakrama

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These Terms govern your use of Svakrama, a workflow-automation service for WhatsApp Business, operated by UNICUEBOX, Flat 106, Kadam Building, Veera Desai Road, Andheri West, Mumbai 400 053, Maharashtra, India (GSTIN 27HSIPS2591P1ZM) ("Unicuebox", "we"). By creating an account you accept these Terms on behalf of the business you represent ("you", "Customer"). If you do not have authority to bind that business, do not use the Service.

1. The Service

Svakrama lets you build automated flows that send and receive messages on the WhatsApp Business Platform through a WhatsApp Business Account (WABA) you own or control, store data, expose webhooks, create short links and connect AI assistants through an MCP endpoint. Svakrama is a Tech Provider on Meta's WhatsApp Business Platform: messages travel through Meta's Cloud API using Unicuebox's Meta developer app and your WABA.

2. Your account

You must provide accurate details, keep your credentials confidential, and tell us promptly of any unauthorised use. You are responsible for everything done under your account and the accounts of users you invite to your workspace. Account holders must be 18 or over.

3. Your WhatsApp Business Account and Meta's terms

3.1 You must own or be authorised to operate every WABA and phone number you connect. By connecting through "Connect with Facebook" you grant Unicuebox's Meta app access to that WABA for the purposes in the Privacy Policy, and you may revoke it at any time in Meta Business Settings or by disconnecting in Svakrama.

3.2 You agree to the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the Meta Platform Terms. In particular you must obtain opt-in from every person before sending them a business-initiated message, honour opt-out requests, use approved message templates where WhatsApp requires them, and not send prohibited content.

3.3 Meta bills you directly for WhatsApp conversations under the payment method attached to your WABA. Svakrama does not resell WhatsApp conversations. Unicuebox is not responsible for Meta's pricing, limits, quality ratings, template approvals, number bans or any decision Meta takes about your WABA.

3.4 Meta may change the WhatsApp Business Platform at any time; we will adapt the Service within a reasonable time but cannot guarantee uninterrupted compatibility.

4. Acceptable use

You must not use the Service to: send unsolicited messages or messages to numbers that have not opted in; send content that is illegal, deceptive, harassing, infringing or prohibited by WhatsApp's policies; attempt to access other customers' workspaces or data; probe, overload or interfere with the Service; use unofficial or reverse-engineered WhatsApp clients with the Service (the Service's "unofficial transport" connector, where present, is labelled as such, is self-hosted by you and used entirely at your own risk and outside Meta's platform); or resell the Service without a written agreement with Unicuebox.

We may suspend or limit a workspace immediately where we reasonably believe this section, Meta's policies or the law is being breached, or where Meta requires it. We will tell you why unless the law or Meta prevents it.

5. Your data

You own the data you put into the Service and the messages exchanged with your customers. You grant us the licence needed to operate the Service for you. We process personal data as described in the Privacy Policy at https://app.svakrama.com/privacy, which forms part of these Terms; for your customers' data we act as your processor on your documented instructions, and you are responsible for having a lawful basis and the consents required by the DPDP Act, 2023 and any other law that applies to you.

6. Fees

The platform fee for Svakrama, if any, is stated on the pricing page or in your order. Fees are exclusive of GST. Unless the order says otherwise fees are payable in advance, are non-refundable, and a workspace may be suspended after 14 days' non-payment following notice. WhatsApp conversation charges are billed by Meta and are separate (clause 3.3).

7. Availability, support and changes

We aim for high availability but the Service is provided "as is" and "as available" without a committed uptime unless a separate written agreement says so. We may change or retire features with reasonable notice; we will not materially reduce core functionality during a paid term without a pro-rata refund on request. Support is by e-mail to accounts@unicuebox.com on Indian business days.

8. Intellectual property

The Service, its software, design and documentation belong to Unicuebox or its licensors. "Svakrama" and the Svakrama logo are marks of Unicuebox. You may not copy, modify, reverse-engineer or create derivative works of the Service except as the law allows. Feedback you give may be used without obligation to you.

9. Confidentiality and security

Each party will keep the other's non-public information confidential. We apply the security measures described in the Privacy Policy. You will keep API keys, webhook secrets and WABA tokens confidential and rotate them if compromised.

10. Warranties and liability

10.1 You warrant that your use of the Service and the messages you send comply with the law and with WhatsApp's policies, and you will indemnify Unicuebox against third-party claims, fines and Meta enforcement actions arising from your messages or your breach of these Terms.

10.2 To the fullest extent the law allows, Unicuebox excludes all implied warranties and is not liable for indirect, consequential or special loss, loss of profit, loss of business or loss of data, or for any loss caused by Meta, your WABA status, your hosting of an unofficial transport, or events outside our reasonable control.

10.3 Unicuebox's total liability under or in connection with these Terms in any 12-month period is limited to the platform fees you paid for the Service in that period, or INR 10,000 if you paid none.

10.4 Nothing limits liability for fraud, death or personal injury caused by negligence, or anything that cannot be limited by law.

11. Term and termination

These Terms apply while you have an account. You may delete your account at any time (see https://app.svakrama.com/data-deletion). We may terminate on 30 days' notice, or immediately for material breach, non-payment after notice, a requirement from Meta, or if we discontinue the Service (with a pro-rata refund of prepaid fees). On termination your access ends, WABA tokens are deleted immediately and your data is deleted on the schedule in the Privacy Policy. Clauses 5, 8, 9, 10, 12 survive.

12. General

These Terms are governed by the laws of India. Courts at Mumbai have exclusive jurisdiction, subject first to good-faith negotiation for 30 days. Notices to Unicuebox go to accounts@unicuebox.com; notices to you go to your account e-mail. If any clause is unenforceable the rest stands. These Terms, the Privacy Policy and any order are the entire agreement. You may not assign these Terms without our consent; we may assign them to a successor of the Service. We will give 14 days' notice of material changes by e-mail; continued use after that is acceptance.

13. Contact

UNICUEBOX, Flat 106, Kadam Building, Veera Desai Road, Andheri West, Mumbai 400 053, Maharashtra, India E-mail: accounts@unicuebox.com · Phone: +91 70235 77624 · Website: https://unicuebox.com